Refund and exchanges

We have a 14-day IN STORE refund and exchange policy, which means you have 14 days after receiving your item to a refund or exchange IN STORE, minus the shipping charges.

To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned or exchanged, like underwear, lingerie and sex toys. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded in store or via online transfers. Please remember it can take some time for your bank to process and post the refund. 

Shipping charges will not be eligible for refunds.